Shipping Policy

Free shipping is offered for orders over $99.

We process and dispatch all orders 5 days a week excluding national holiday and weekends. If order is placed on weekends, it will be processed in following working day. A tracking number will be assigned to each shipment and made available to the customer. 

We normally ship package with a "waiver of signature" option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion without obtaining the recipient's signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment.

All orders are shipped from our warehouse located in 2900 Perimeter Park, Suite - 200, Morrisville, North Carolina 27560

The delivery time varies.  It will normally takes 2-5 working days depending on your regions. For expedited shipping options, please contact us at when placing an order.

General Shipping Options

  • Domestic orders are usually shipped using FedEx, UPS  or USPS Priority Mail 
  • Live outside the US?  We'll show live rates from UPS and USPS.
  • Free shipping is not applicable to Alaska, Hawaii, and destinations outside the continental USA.
  • EXPEDITED SHIPPING OPTIONS We now offer expedited shipping, 2 Day Service ($25) and 3 Day Service ($20) within the continental United States. 
  • 2 Day/3 Day service includes business days only Weekends and national holidays are excluded. 
  • U.S. Eastern Time will be processed and shipped on Monday. All expedited shipping orders placed before noon U.S. Eastern Time will be processed on the same day. Please allow an additional business day for all custom stringing orders. 

For Order tracking

Click the "My Account " link at the top right hand side of our site to track your order.