Rackets: plastic is still on handle, all stickers and tags are still in place as it was when new, must include the original cover. All other items: must be in original packaging, unopened, and with all tags and/or stickers still attached. Any custom strung rackets are not eligible for return or exchange (pre-strung rackets do qualify if they meet the above requirements).
All returns must be sent back to Triangle Badminton and Table Tennis (buyer pays all shipping costs or must bring the item in person), insured, with a tracking number. All returns must be authorized before shipping back.
All defective merchandise can be exchanged for a replacement item. For all returns, the customer must contact us within the 30 day period for detailed instructions.
Exchanges can only be accepted for items that are in new, unused condition, with all original packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.